Your computer is not connected to the Internet
View the "Troubleshoot driver problems" topic in Windows Help and Support on your computer's hard disk by following these steps: 1. Click Start, and then click Help and Support. 
2. In the Search Help box or in the Search online Help box, type Troubleshoot driver problems, and then click Search Help. 
3. In the list of topics, click Troubleshoot driver problems. 
4. Click the link that best describes the problem that you are experiencing. 
5. Follow the suggestions to troubleshoot the problem that you are experiencing. 

Your computer is connected to the Internet
View the "Troubleshoot driver problems" topic on the following Windows Online Help and Support Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/a8e04b78-0f18-47f0-99e7-6de781fe5f351033.mspx